Shipping policy
Shipping Policy
Shipping Overview
Thank you for shopping with Sistema Studios. Every order is made with care and produced after your purchase is placed. Because many of our products are made to order, production times may vary depending on demand and product availability.
Order Processing
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Orders are processed Monday through Friday, excluding holidays.
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Most orders are processed within 2–5 business days before shipping.
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During new product launches, holidays, or high-volume periods, processing may take slightly longer.
Once your order has been produced, it will be shipped using the shipping method selected at checkout.
Shipping Times
Estimated delivery times after your order ships:
United States
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Standard Shipping: 3–7 business days
Canada
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Standard Shipping: 5–10 business days
International
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Standard Shipping: 7–21 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Tracking information may take up to 24–48 hours to update after your package has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free U.S. Shipping
We offer free standard shipping on U.S. orders of $100 or more (before taxes and after discounts).
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered and your order has not yet entered production, please contact us as soon as possible.
If an order has already shipped or has been returned due to an incorrect address, additional shipping charges may apply.
Lost or Delayed Packages
Once a package has been handed to the shipping carrier, delivery is the responsibility of the carrier.
If your package appears delayed:
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Check your tracking information.
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Contact the shipping carrier for updates.
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If you still need assistance, contact us and we'll do our best to help.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the damaged product and packaging
We will review your claim and work toward an appropriate resolution.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country's customs authority.
These charges are not included in the purchase price or shipping cost.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages depending on production location and product availability.
Contact Us
If you have any questions regarding your order or shipping, please contact us through our Contact page or by emailing:
We strive to respond to all inquiries within 1–2 business days.